About the book

Beginning with the epochs of ancient history to the aeons of modern world, communication has been the corner-stone of success. This book, Business Communication, is an effort to take you on a transformational journey and dash; a journey of personal and professional growth for a successful life. This book will help you identify your current level of communicational prowess it will help you become aware of your own communication style and it will equip you with communication techniques to suit various situations. From the common aspects of oral and written communication to the finer aspects of etiquette and decorum, the book is filled with everyday practical examples to help you gather conceptual understanding of communication in all its dimensions.

Content:

Unit I: Oral Communication

1. Introduction to Communication
2. Communication in Action
3. Kinesics (Body Language)
4. Paralanguage (Voice)
5. Listening Skills

Unit II: Written Communication

6. Basics of Written Communication
7. Written Analysis of Cases
8. Letter Writing
9. Memos and Minutes of Meeting
10. Resumes and Cover Letter
11. Reports and Proposals
12. Mechanics of Editing and Proofreading

Unit III: Technology and Communication

13. Presentation Skills
14. E-Mail Etiquette
15. Telephone Etiquette

Unit IV: Succeeding at the Workplace

16. Organizational Communication
17. Cross-Cultural Communication
18. Talking the Talk
19. Interview Prowess
20. Corporate Etiquette
21. Grooming, Clothing and Accessorizing
22. Ethical and Legal Aspects of Communication