This is a very timely publication and fills a hole that has been open for too long. I love the stress on 'user narratives' which combines theoretical perspectives and practical issues in the gathering, interpretation and analysis of data at the right level. --Lecturer, Teesside University This is a most welcome book. Students sometimes find it difficult to grasp the concept of personalisation and this book has a systematic approach to understanding it. It takes the reader from its introduction through to its application to practice. In my view this book will be useful to students, newly qualified practitioners and experienced practitioners who have students on placement. --Lecturer, London South Bank University Very clear sections addressing issues of real interest to social work students and lecturers alike. --Lecturer, Northumbria University