About the book

Total Quality Management is a strategic approach to business driven by top management that looks critically at the products and services a company provides in relation to the processes it employs to create them. It is also focusing on the workforce to ensure that outputs fully satisfy customer requirements. The fourth edition of Total Quality Management comprises 11 chapters which embrace the art of managing all the stakeholders in an integrated approach to achieve excellence. This edition is updated on the changes happening in the industry.

Content:

1. Quality Concepts

2. Leadership and Strategic Quality Management

3. Customer Driven Quality

4. Management System Standards

5. Lean Management

6. Statistical Concepts in Quality

7. Quality Improvement Tools

8. Six Sigma Tools and Techniques

9. Benchmarking

10. Business Process Reengineering

11. Business Excellence Models