About the book

Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.

Contents

1) Introduction

2) Leadership

3) Customer Satisfaction

4) Employee Involvement

5) Continuous Process Improvement

6) Supplier Partnership

7) Performance Measures

8) Benchmarking

9)  Information Technology

10) Quality Management Systems

11) Environmental and Occupational Health and Safety Management System

12) Quality Function Deployment

13) Quality by Design

14) Failure Mode and Effect Analysis

15) Products Liability

16) Total Productive Maintenance

17) Management Tools

18) Statistical Process Control

19) Experimental Design

20) Taguchi's Quality Engineering

Appendix

References

Index