About the book

The second edition of Business Communication is specially designed to meet the requirements of postgraduate students of management. The book aims to provide an understanding of communication practices and prepare students for their future assignments in the corporate world.
While providing a comprehensive coverage of the subject, this edition continues to include some interesting features such as ‘communication mantras’ as well as numerous case studies and exhibits.
Theory and examples from the business world have been integrated to provide rich insights into the subject. Professionals and readers who are keen to enhance their communication skills will also benefit from this book.

Content:

Part 1: Communication in Organizations
Chapter 1. Introduction to Business Environment and Communication
Chapter 2. Basics of Communication
Chapter 3. Corporate Communication
Chapter 4. Listening Skills
Chapter 5. Verbal and Non-verbal Communication
Part 2: Written Communication
Chapter 6. Improving Writing Skills
Chapter 7. Planning and Execution of Messages
Chapter 8. Writing Different Messages
Chapter 9. Writing Reports, Proposals, and Business Plans
Part 3: Interpersonal Communication
Chapter 10. Working and Communicating in Teams
Chapter 11. Conversations and Negotiations
Chapter 12. Creating and Delivering Good Presentations
Chapter 13. Managing Data and Visuals
Part 4: Business Etiquettes and Cross-cultural Communication
Chapter 14. Business Etiquettes
Chapter 15. Communicating across Cultures
Part 5: Career Management and Technology
Chapter 16. Career Planning and Résumés
Chapter 17. Group Discussion and Interview
Chapter 18. Technology in Business Communication